I totally agree with your comments about Microsoft. It is not very forward thinking of them failing to give the choice of language in every circumstance these days when so many people move around the World so freely and settle in other Countries. My husband and I were living in Spain for 4.1/2 years and we found the same problem when dealing with another ‘biggy’ PayPal - exactly the same problem at first - however, they provide a service for the English speaking expatriate, but further down the line, although the query had originated in English, they changed they suddenly starting replying in Spanish - after receiving it a few times in Spanish, I finally received instructions in English approximately 3 weeks later.

Microsoft need to address this situation and provide a choice of language wherever their users are resident.

Brenda